The Service Pattern Unit
We offer practical training sessions on how to implement service patterns in your projects.
Get expert advisory support on identifying and applying service patterns across your organisation.
Partner with us for hands-on delivery of services using reusable patterns.
Laurence Berry
I aim to connect digital teams solving common problems. My hands-on experience in technology and service design, and work in the UK’s Government Digital Service on procurement reform, standards and assurance, digital identity, and platform products has enabled me to support digital agencies build capability over the past five years.
Betty Mwema
Service designer and user researcher with experience supporting inclusive public service design in East Africa and internationally. Betty brings a systems lens and design research approach to digital transformation.
Stefan Draskic
Designer with a background in diplomacy, navigating the intersections of policy and user-centered service design.
Building a global community of practice around service patterns
We run the Service Pattern Working Group within GovStack — an open forum with over 50 members from around the world. Together, we explore how reusable service patterns can support governments to build consistent, scalable digital services.
We share updates and ideas about service design and digital government on our Substack.